Refund policy

Charges are final

A Prescreener plan is a monthly or yearly subscription to the screening workspace, with the role, resume and seat limits shown on the pricing page. You are paying for the workspace being available to your team for the period. You are not paying per resume parsed or per candidate ranked, and the full allowance opens on day one of the period whether you post ten roles or none.

Before you buy, the demo runs a sample pile through the real scoring screen, so what a plan delivers is visible in advance. If you stop needing it, cancel and no later renewal is charged.

Starting a subscription is your instruction for us to begin the service immediately. Where a statutory right of withdrawal or cooling-off period would otherwise apply, you accept that it ends as soon as the service has started at your request.

When we do refund

Only in the situations below, only where our records back them up, and only for the charge concerned.

• Double charge. A billing error on our side collected the same period twice.
• Unauthorised charge, evidenced. Your card was charged without your consent, you report it to us within 14 days, and the account and transaction records confirm it. We decide on the evidence rather than the claim, and we may ask you to confirm the misuse has been reported to your card issuer.
• Complete failure of the service. A fault we confirmed on our side left Prescreener entirely unusable for a continuous period, you told us while it was happening, and we could not resolve it. Partial outages, slow scoring, an ATS sync delay, or trouble with your own systems or files do not qualify.

Any refund is limited to what you paid for the affected period, goes back only to the original card, and is the whole of our liability for that charge. Granting one does not entitle you to another.

When we do not refund

• The role was filled, the hiring freeze arrived, or your team simply decided it no longer needs AI screening.
• Few or no resumes were screened during a paid period.
• A renewal was charged, including one collected after failed attempts.
• You understood the plan as a single payment. Plans renew automatically, as stated on the pricing page, at checkout, in the confirmation email and in your billing settings.
• Cancellation came after the renewal date, or straight after it.
• You disagree with a fit score, a ranking or a summary. Scores are model output meant to support human review, and the demo lets you check them first.
• Resumes were unreadable, image-only, in an unsupported format, or your ATS export was incomplete.
• A feature is not on the pricing page, or does not work the way you assumed.
• The wrong plan, term or number of seats was purchased.
• Days left in a period after you cancel. Access runs to the end of the period and is never pro-rated.
• Use of the account by anyone you gave access to, including hiring managers and agency partners.

Requesting a refund

Email [email protected] from the address on the account within 14 days of the charge, stating the date and amount and which exception applies. Requests sent later or by another route are not considered. We handle them in order of arrival, give no guaranteed reply time, and do not reopen a declined request.

Cancelling a plan

Subscriptions renew until cancelled. You can cancel from your billing settings at any moment without contacting us. Cancelling switches off every future renewal immediately, your workspace stays open until the paid period ends, and the cancellation is not treated as a refund request.

When a new period opens, access for it is granted and its fee becomes due. If the card is declined the balance stays owed and is retried over the following days on the same invoice, so a retry is never an extra charge. Cancelling during that window stops later renewals but does not cancel the invoice already issued for the current period, which is not refundable. To avoid a renewal, cancel before the date shown in your billing settings.

Chargebacks

Raising a chargeback with your bank before writing to us breaches our terms of service. The account is then closed permanently and the records described below are provided to the card issuer.

What we keep on record

Signing up means accepting the terms of service, which include this policy, and the privacy policy. Checkout shows the plan, price, term and automatic renewal before payment, and the confirmation email repeats them.

For each subscription we retain the time of purchase, the plan and price displayed at checkout, your acceptance of the terms, the emails sent to you, and an account activity log: sign-ins, roles created, resumes uploaded and scored, exports and seat changes, with the technical details captured at the time. Our payment operator keeps its own record of every charge, including card country, payment origin and the result of bank authentication such as 3D Secure. Claims of unauthorised use are assessed against these records.

Purchases before this date

Subscriptions purchased before October 14, 2026 remain covered by the refund terms published when they were bought.